Industrial Product Support

Industrial Product Service

Please use the form below to submit a request for a Return Material Authorization (RMA) # for all of Exergen’s Industrial Devices.

  • IRt/c's
  • DX/D Series
  • XMTR's
  • SnakeEyes

For AutoSmart Transmitters contact Clever IR

If you are having trouble with this form, or have any other questions or concerns, please email: or call 617.923.9900, Option # 4. Please allow up to 24 hours for a response.

Industrial Return Authorization Form

Once this form is received, an email will be sent back with the RMA number. Please return the unit(s) to the address below for repair/replacement referencing the RMA number on the outside of the shipping box.

Exergen Corporation
ATTN RMA #:________________
400 Pleasant Street
Watertown, MA 02472